the wash cycle takes over 3 hours on a normal load. this lg washer is new, is this normal?

— asked by Riley

Quick answer: No, that's not normal. The machine is likely stuck in an extended sensing mode.

Diagnosis

No, that's not normal. The machine is likely stuck in an extended sensing mode. The most common cause is a faulty water inlet valve not letting enough water in, or a clogged pressure sensor hose.

How to Fix It

Check your water supply. Ensure both hot and cold supply taps behind the washer are fully open. Disconnect the inlet hoses from the washer and check the mesh filters for clogs. Clean them if needed.

If That Didn't Work

The pressure sensor hose, a small plastic tube that runs from the outer tub to the control board, can get clogged with detergent or debris. It's located at the rear. Detach it, blow through it to clear, and reattach.

Heads Up

Using too much high-efficiency (HE) detergent or the wrong type creates too many suds. The machine will add endless rinse cycles to remove them, massively extending time. Use only 1-2 tablespoons of HE detergent.

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