usb-c connection from my macbook isn't working, no signal.

— asked by Morgan

DIAGNOSIS The EW3270U does NOT have USB-C video input. It has a USB-C port for service only.

FIX You must use a physical video cable. Connect your MacBook to the monitor's HDMI or DisplayPort input using the correct adapter for your Mac (USB-C to HDMI or USB-C to DisplayPort).

IF THAT DIDN'T WORK Ensure you're using the correct source input. Press the monitor's 'Source' button. Select 'HDMI' or 'DisplayPort'. The USB-C port will never show as a source.

HEADS UP Many users confuse the USB-C port for video. It is not. Read the port labels on the back. Use HDMI 1, HDMI 2, or DisplayPort.

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