You're likely using the wrong potatoes or overfilling the basket.
- Potato type: Use fresh, starchy potatoes suitable for frying. Don't store them in a cold place like the fridge before use.
- Basket fill level: Don't exceed the MAX fill line on the basket. Overloading prevents proper air circulation.
- Shake during cooking: For optimal results, shake the basket halfway through the cooking time.
If that didn't work: Ensure you're following the specific steps for homemade fries, including proper cutting, soaking, and drying before cooking.
Heads up: For food safety and to minimize acrylamide, do not fry fresh potatoes at a temperature above 180°C. Cooked food should be golden yellow, not dark brown.