You're likely overfilling the basket or need more oil. Here's the fix:
- Don't overfill. Place smaller batches of food. An overstuffed basket blocks airflow, leading to undercooked, soggy food.
- Increase time or temperature. Adjust the settings upward from the preset.
- Add a little oil. Spraying or brushing a small amount of oil on food increases crispiness.
- Use the crisper plate. It must be correctly inserted (tilt one side in first, then press the other). This allows oil to drip away from food.
If that didn't work: For specific items like French fries, refer to the dedicated recipe guide. The preset functions (Air Fry, Roast, etc.) have optimized times and temps—try using those.
Heads up: Never fill the basket with oil or liquid. It's an air fryer, not a deep fryer.