Oil build-up on the conical burrs is impeding performance. Perform the grinder cleaning cycle.
- Unlock and remove the bean hopper. Empty it.
- Replace and lock the hopper.
- With no beans in the hopper, press the PUSH TO GRIND button and run the grinder empty for about 30 seconds.
- Unlock and remove the hopper again.
- Unlock and remove the top burr assembly.
- Clean the top burr, lower burr, and grinder chute with the provided brush.
IF THAT DIDN'T WORK: If there is a blockage between the burrs and the grinder outlet, advanced cleaning is required. This involves:
- Setting the GRIND SIZE dial to 1 (finest).
- Using a 10mm socket to loosen (clockwise) the nut on the lower burr only.
- Setting the GRIND SIZE dial to 16 (coarsest).
- Removing the nut, spring, flat washer, grind fan, and washers to access and clean the exit chute.
HEADS UP: The grinder burrs are extremely sharp. Handle with care. Reassemble components in the correct order: washers, grind fan, lower burr, flat washer, spring washer, nut. Tighten the nut counter-clockwise.