This is a partial cup issue, usually due to insufficient water, a clog, or scale.
DIAGNOSIS: The most common cause is not meeting the minimum water requirement.
FIX:
- Ensure you add at least 6oz of water to the reservoir, up to a 12oz maximum. Add an extra 2oz to be sure the minimum is met.
- Press the brew button. Repeat until the brewer begins to dispense fully.
IF THAT DIDN'T WORK:
- Press the power button. Then press and hold the brew button for 5 seconds to run a clearing cycle. Discard the water.
- Clean the exit needle. Remove the K-Cup pod holder, detach the funnel, and insert a straightened paper clip into the exit needle on the inside bottom.
- Clean the K-Cup pod holder and funnel.
HEADS UP: If you've descaled twice and it still brews partial cups, contact Customer Service.