DIAGNOSIS The Connect Hub has lost its pairing with your home network or the opener. A solid red status light indicates a connection failure.
FIX Perform a full reset. Unplug the Hub from power. On the opener motor unit, find the Learn button (green, near the hanging antenna). Press and hold it for 10 seconds until the LED next to it turns off. Release. Wait 30 seconds. Plug the Hub back in. When its light cycles, press the Learn button on the opener once (do not hold). The LED will blink. Re-run the setup process in the Genie app.
IF THAT DIDN'T WORK Your router may have assigned a new IP address that conflicts. Log into your router and remove any old entries for "Genie" or "Aladdin Connect." Then repeat the full reset process.
HEADS UP The Hub must be within 30 feet of the opener motor unit with a clear line of sight for the initial setup. Thick walls or metal obstructions will block the 900MHz signal.