Diagnosis
Bluetooth range or interference. The Pop has a relatively short effective Bluetooth range (about 30 ft unobstructed) and shares the 2.4 GHz band with Wi-Fi and other devices.
How to Fix It
- Move your phone closer to the Pop, ideally within 15 feet with a clear line of sight.
- Power cycle both devices: turn your phone's Bluetooth off/on, and unplug the Pop for 30 seconds.
- In your phone's Bluetooth settings, "Forget" the Echo Pop, then re-pair it fresh.
If That Didn't Work
Interference from other 2.4 GHz devices (like microwaves, baby monitors, or crowded Wi-Fi) is likely. Move the Pop away from such devices or change your Wi-Fi channel via your router's settings.
Heads Up
When connected via Bluetooth, you cannot use Alexa voice commands to control playback from your phone (e.g., "Alexa, pause"). You must control playback from your phone itself.