Diagnosis
This is almost always a 2.4 GHz vs. 5 GHz network issue. The Echo Pop only connects to 2.4 GHz Wi-Fi networks.
How to Fix It
- Go to your phone's Wi-Fi settings and temporarily switch your phone to the 2.4 GHz band of your network (often named something like "HomeNetwork-2G").
- Leave the Alexa app open and restart the setup process. It should now see the network.
- Complete setup, then you can switch your phone back to 5 GHz.
If That Didn't Work
Your router might be using a WPA3 security mode. Log into your router's admin settings and temporarily switch the 2.4 GHz band to WPA2/WPA3 mixed mode or just WPA2, then try setup again.
Heads Up
The Pop has no Ethernet port, so Wi-Fi is your only option. If it disconnects later, a simple power cycle (unplug for 30 seconds) fixes most glitches.