Diagnosis
Spinning blue/cyan with orange is the setup mode indicator. The device is either brand new, was recently reset, or lost its network connection and can't reconnect.
How to Fix It
- Open the Alexa app. If your Pop shows as "Offline," tap it and follow prompts to reconnect it to Wi-Fi.
- If it doesn't appear, go to Devices > the + icon > Add Device > Amazon Echo > Echo Pop and walk through the setup as if it were new.
If That Didn't Work
Perform a factory reset. Press and hold the Action button (the dot on top) for 25 seconds until the light ring turns off and then orange. Release. It will enter setup mode—set it up again in the app.
Heads Up
After a reset, you need to re-enable any skills and redo device groupings (like multi-room music) manually. Your routines and preferences are saved to your account.