Diagnosis
The small, single 1.95" front-firing driver is being overdriven. Bass-heavy tracks or max volume will cause distortion—it's a hardware limitation.
How to Fix It
- Lower the volume. The Pop sounds clearest below 70% volume.
- In the Alexa app, go to Devices > your Pop > Sounds > Equalizer. Reduce the Bass slider and slightly increase the Midrange. This minimizes driver strain.
- Ensure it's on a solid, level surface. If it's vibrating on a shelf, the sound will muddle.
If That Didn't Work
Check your music service quality. In the Alexa app, go to Settings > Music & Podcasts > [Your Service] > Quality. Switch from "Best Available" to "Standard"—the smaller speaker can't resolve the highest bitrates well.
Heads Up
This is a compact speaker for casual listening. For fuller sound, create a speaker pair with another Pop in the Alexa app (Stereo Pair) or use it in a multi-room group with a larger Echo.