The basket is overfilled. Reduce the food load. The basket must slide in smoothly and click into place for the unit to operate.
- Remove some food from the basket. Do not overfill.
- Ensure no large or oversized food items are protruding.
- Check that the crisper plate is correctly seated flat inside the basket. The four rubber stoppers should be in place on the crisper plate.
IF THAT DIDN'T WORK: Inspect the basket and the air fryer housing tracks for food debris or grease buildup. Clean both thoroughly with a non-abrasive sponge and dry completely before reinserting.
HEADS UP: Never force the basket. It needs to be securely in place for the safety interlock. Never use the air fryer without the basket fully inserted.