the power button lights up but none of the other buttons respond, it's just dead.

— asked by Sam

Quick answer: When only the power light is on and the control panel is otherwise unresponsive, it usually points to a main control board failure or a loose internal connection. It's less often the user interface panel itself on these models.

Diagnosis

When only the power light is on and the control panel is otherwise unresponsive, it usually points to a main control board failure or a loose internal connection. It's less often the user interface panel itself on these models.

How to Fix It

Unplug the washer from the wall for a full 5 minutes. This performs a hard reset on the control board. After plugging back in, press and hold the Power button for 5 seconds. If the panel springs to life, it was a temporary glitch. If not, the next step is checking internal wiring.

If That Didn't Work

You'll need to access the main control board (behind the back panel). Before you do, check that the washer is on a dedicated circuit and your home outlet is providing power. A voltage drop can cause this. If power is good, a loose wire harness connection on the control board is possible, but more likely the board itself (part # 6322ER2004A is common) has failed.

Heads Up

If you open the control panel, capacitor(s) on the board can hold a charge even when unplugged. Don't touch the board components unless you know what you're doing. This is often a "call a pro" diagnosis.

📖 LG Appliance Troubleshooting Guide - TVs, Washers, Fridges & More
0

Different problem with the same product?

Ask about the LG WT7400CW Top Load Washer with TurboWash →