the scheduled turn on isn't working, my ac just stays off when it's supposed to start

— asked by Sam

Quick answer: The schedule fails if the Breez Plus loses connectivity or if the AC's physical remote is used to turn the unit off.

Diagnosis

The schedule fails if the Breez Plus loses connectivity or if the AC's physical remote is used to turn the unit off.

How to Fix It

First, confirm the schedule is active. In the Cielo Home app, go to Schedules. The specific schedule must have the toggle enabled (green). Second, verify the controller is online. The Wi-Fi icon on the device screen must be solid, not flashing. Third, ensure the AC was last turned off using the Breez Plus or its app. Using the AC's original remote or power button breaks the controller's state tracking.

If That Didn't Work

Check for firmware conflicts. In the app, go to Device Info > Firmware Version. Compare it to the latest version listed on Cielo's support site. An outdated firmware version can cause scheduling bugs. Update if necessary.

Heads Up

The 'Away' mode and 'Comfort Settings' (like Early Start) can override or interfere with a basic schedule. Disable these advanced features temporarily to isolate the problem.

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