Diagnosis
The initial Bluetooth Low Energy (BLE) pairing process has failed. This is required before connecting to Wi-Fi.
How to Fix It
Follow this checklist. 1. Ensure the Breez Plus is in pairing mode: the screen should show a Bluetooth icon and a rotating animation. If not, press and hold the 'Menu' button for 7 seconds. 2. On your phone, disable Wi-Fi temporarily. Active Wi-Fi scanning can interfere with BLE discovery. 3. Enable Location Services/GPS for the Cielo Home app. Android and iOS require this for BLE. 4. Move your phone within 3 feet of the Breez Plus. 5. Force close and reopen the Cielo Home app. 6. Use the 'Add Device' scan function again.
If That Didn't Work
Perform a factory reset on the Breez Plus. With the device powered on, press and hold the 'Menu' and 'Power' (fan icon) buttons simultaneously for 10 seconds. The screen will go blank and reboot. This clears all settings. Retry the setup process from the beginning.
Heads Up
You cannot complete setup on a tablet or a phone that uses a mobile hotspot from itself. Use a standard phone with a cellular connection and a separate Wi-Fi network.