DIAGNOSIS You’re overloading the baskets and/or not using the right function. The FlexDrawer has two independent zones, but the top one gets more direct heat from the main element.
FIX First, never fill the baskets above the “max fill” line. Air needs to circulate. For dual-zone cooking, use the “Match Cook” function—it syncs the time and temp for both drawers automatically. If cooking different foods, you might need to swap drawer positions halfway through. Also, always shake or toss the contents of each basket at least once during the cook cycle, as recommend.
IF THAT DIDN'T WORK If the problem is extreme (top drawer scorches everything on any setting), the top heating element might be running too hot. You’d need Ninja to diagnose that.
HEADS UP The “Air Fry” function runs the fan at max speed. Using “Bake” or “Roast” for certain foods can lead to sogginess because the fan speed is lower. Match the function to the food.