eufy S350 keeps going offline in the app every day or two, have to unplug it to get it back online

— asked by Morgan

Quick answer: This is almost always a Wi-Fi stability issue. The camera isn't handling a weak signal or interference well over long periods, causing it to drop its connection and not successfully reconnect on its own.

Diagnosis

This is almost always a Wi-Fi stability issue. The camera isn't handling a weak signal or interference well over long periods, causing it to drop its connection and not successfully reconnect on its own.

How to Fix It

Start by checking your camera's signal strength. In the eufy Security app, go to your camera's settings, then "General," and look for "Wi-Fi Signal Strength." If it's fair or poor, you need to improve the connection. 1) Try moving your router closer, or use a Wi-Fi extester on the same 2.4GHz network. 2) More reliably, consider a powerline Ethernet adapter with a Wi-Fi access point, or move the camera closer to your router. A stronger signal is the permanent fix.

If That Didn't Work

The problem might be your router assigning a new IP address that confuses the camera. Log into your router and set up a "DHCP Reservation" or "Static IP" for the camera's MAC address (found in the eufy app under Device Info). This guarantees the camera always gets the same IP and can prevent these drop-offs.

Heads Up

If you have a dual-band router, ensure the 2.4GHz and 5GHz networks have different names (SSIDs). If they have the same name, the camera can sometimes get confused after a router reboot and try to connect to the 5GHz band, which it doesn't support, causing it to fail.

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