the bird's eye view feature stopped working, it just shows a gray screen or says 'feature unavailable'

Diagnosis

The radar module that powers Bird's Eye View has either been disabled in settings, lost calibration, or has a temporary fault.

How to Fix It

Re-enable and recalibrate the feature.

1. In the Ring app, go to Device Settings > Smart Alerts. Ensure 'Bird's Eye View' is toggled ON.
2. If it's on, turn it OFF, wait 10 seconds, and turn it back ON.
3. Force a reboot of the doorbell from Device Health. The radar often re-initializes after a reboot.
4. After rebooting, wait 24 hours. The feature needs time to remap the area, especially if the doorbell was recently moved or power-cycled.

If That Didn't Work

The radar sensor can be obstructed by a very thick or metal faceplate. If you're using a third-party faceplate, remove it and see if the feature returns. Also, heavy rain, snow, or spider webs directly over the radar dome (the black circle on the front) can block it.

Heads Up

Bird's Eye View only works with people-sized motion. It won't show a path for vehicles, animals, or very small motion. If you're only testing with cars driving by, it will correctly remain 'unavailable'.