my ring pro 2 doorbell keeps going offline every few hours and i have to keep resetting it, what's wrong?

Diagnosis

The doorbell is losing its connection to your Wi-Fi network. This is almost always a power or voltage issue, not a Wi-Fi signal problem.

How to Fix It

Check and correct the power supply first.

1. Go to the Ring app > Device Health > check the Power Status. If it's not 'Very Good' or 'Good', that's your problem.
2. The Pro 2 requires a transformer rated 16-24VAC, 30-40VA. Most old doorbell transformers are 10-16VA, which is insufficient.
3. Replace your doorbell transformer with a compatible 16-24VAC, 30-40VA unit. This is the fix for 90% of offline issues.

If That Didn't Work

If power is 'Very Good' but it still drops, your router might be assigning a new IP address that conflicts. In your router settings, assign a static IP address to the Ring doorbell or enable a DHCP reservation for its MAC address.

Heads Up

The Pro 2's power kit (the little white module) MUST be installed at your chime, not bypassed. If it's not installed or is installed incorrectly, it can cause power instability even with a good transformer.