DIAGNOSIS Failed recordings are caused by the device losing its connection to the Ring servers, usually due to a momentary Wi-Fi drop or insufficient upload bandwidth during the event.
FIX Improve your Wi-Fi signal stability at the camera's location.
- Check Device Health > RSSI. If it's near -60 or worse, you need a Wi-Fi extender.
- Reboot your router and modem.
- In your router settings, consider assigning a static IP address to the camera to prevent address conflicts.
IF THAT DIDN'T WORK The issue could be with Ring's servers or your subscription. Ensure your Ring Protect Plan is active (required for recording). Log out of the Ring app, restart your phone, and log back in to refresh the account link.
HEADS UP Recording failures are often intermittent and tied to peak internet usage times in your home. If videos fail during evenings when everyone is streaming, it's a bandwidth congestion issue—consider a router with better Quality of Service (QoS) settings.