You're likely overfilling the basket or not using enough oil. Undercooked, soggy food happens when air can't circulate.
- Fix the load: Place smaller batches of food in the basket. If it's overstuffed, food will be undercooked.
- Fix the crispiness: Spray or brush a small amount of oil directly on the food before cooking.
- Fix the settings: Increase the cooking temperature or time.
IF THAT DIDN'T WORK: For specific items like French fries, they have their own programmed settings. Use the dedicated cooking function for them, which is set with the ideal time and temperature.
HEADS UP: Always use the crisper plate—it lets excess oil drip away. Don't line the basket with foil (except under the crisper plate), as it blocks airflow.