Cause: Misalignment or debris on the tank or machine interface.
Procedure:
- Remove both the clean water and dirty water tanks.
- Inspect the dirty tank's locking tabs for cracks.
- Inspect the docking area on the machine body for foreign material.
- Wipe all contact surfaces clean and dry.
- Align the tank so its shape matches the machine's contour perfectly.
- Press firmly straight down until you hear an audible click on both sides.
IF THAT DIDN'T WORK: The locking mechanism on the tank is likely broken. This is a physical damage issue not covered by warranty unless it was a defect present at purchase. A replacement tank is required.