Diagnosis
The ceramic-coated non-stick surface is damaged. This is typically caused by using metal utensils, abrasive scouring pads, or harsh cleaners, which scratch and degrade the coating.
How to Fix It
- Stop using the pot immediately if coating is flaking into food. It is not considered safe to cook on.
- Contact Ninja Customer Support. The cooking pot is a core component, and coating failure within a short period may be covered under warranty.
- If out of warranty, you must purchase an official replacement cooking pot (part number varies). Do not use generic pots.
If That Didn't Work
If Ninja cannot provide a replacement, the entire grill unit is compromised. Cooking on damaged non-stick is a health risk and can cause food to burn and stick horribly.
Heads Up
To preserve the new coating: only use nylon, silicone, or wooden utensils. Hand-wash with a soft sponge and mild detergent. Never use cooking spray with lecithin (like Pam); it creates a gummy residue that you'll scrub at, damaging the coat. Use oil in a bottle instead.