Diagnosis
The most common cause is a 5GHz Wi-Fi network conflict. The Bespoke Jet Bot Combo only connects to 2.4GHz networks.
How to Fix It
On your phone, forget your 5GHz network. Ensure you are connected to your 2.4GHz network (often has a separate name like 'YourNetwork_2G'). Place the robot and Clean Station within 10 feet of the router. Restart the robot by holding the power button for 5 seconds. Retry the app setup process.
If That Didn't Work
A firewall or ad-blocker on your router may be blocking the connection. Temporarily disable these features during setup. Also, ensure your phone's Bluetooth is enabled, as it assists the initial handshake.
Heads Up
Do not use a VPN on your phone during setup. The setup process will fail if the robot cannot establish a local network connection.