my roboVac g30 edge is supposed to have wifi but it just won't connect to the eufyHome app, stuck on searching.

Diagnosis

The Eufy RoboVac G30 Edge utilizes a network interface controller that is physically incapable of communicating with 5GHz radio frequencies. The "stuck on searching" loop occurs because the G30's WiFi chip cannot "see" the network if your router is using a Single SSID (Smart Connect) where the 2.4GHz and 5GHz bands are merged into one name. When your smartphone is connected to the 5GHz band (which most modern phones default to for speed), the eufyHome app attempts to hand off those 5GHz credentials to the vacuum, which the G30 cannot process, leading to a timeout error.

Furthermore, this issue is often exacerbated by WPA3 security protocols. The G30 Edge is designed for WPA2-PSK (AES). If your router is set to "WPA3 Only" or "WPA2/WPA3 Mixed Mode," the handshake between the vacuum and the router often fails during the final authentication phase, leaving the app spinning on the "Connecting to device" screen indefinitely. You can confirm this by checking your router settings to see if "Band Steering" or "Smart Connect" is enabled.

How to Fix It

To resolve the connection loop, you must isolate the 2.4GHz frequency and ensure the security handshake is compatible. Follow these exact steps:

1. Access your router's admin panel (usually via 192.168.0.1 or 192.168.1.1) using a web browser.
2. Navigate to the Wireless Settings or Advanced WiFi tab.
3. Locate the "Smart Connect" or "Band Steering" toggle and switch it to OFF.
4. Rename your 5GHz band by adding "-5G" to the end of the SSID (e.g., "HomeWiFi" becomes "HomeWiFi-5G"). This forces the 2.4GHz band to have its own unique name ("HomeWiFi").
5. Ensure the Security Mode is set specifically to WPA2-PSK [AES]. If it is set to WPA3, the G30 will likely fail to connect.
6. On your smartphone, go to WiFi settings and "Forget" both networks. Then, manually connect only to the 2.4GHz network.
7. Place the G30 Edge on its charging dock and ensure the power switch on the side is toggled to ON.
8. Open the eufyHome app, select "Add Device," and choose the G30 Edge. When prompted for the WiFi password, double-check for typos, as the app does not always validate the password against the router before attempting the pair.

If That Didn't Work

If the app is still searching after isolating the 2.4GHz band, try these advanced troubleshooting steps:

• Perform a Network Hard Reset: While the vacuum is powered on, press and hold the POWER and AUTO buttons simultaneously for exactly 10 seconds. You will hear a specific audio tone indicating the network module has been reset. This clears the internal cache of failed connection attempts without wiping your saved floor maps.
• Disable Mobile Data: Some Android and iOS devices attempt to "failover" to LTE/5G mobile data when they detect a WiFi network (the G30's temporary setup hotspot) that doesn't have internet access. Turn off "Mobile Data" in your phone settings entirely during the pairing process to force the phone to stay locked onto the vacuum's signal.
• Check Firewall/VPN Settings: If you use a VPN (like NordVPN or Google One VPN) or a third-party firewall (like Little Snitch), disable them. These services often block the local UDP packets the eufyHome app uses to discover the vacuum on the local network.
• Reset Router DHCP Lease: Power cycle your router by unplugging it for 30 seconds. If your router has a limited number of IP addresses assigned (DHCP pool), it may be refusing to assign a new IP to the G30. A reboot clears the ARP table and allows a fresh assignment.

Heads Up

Keep these critical maintenance and operation tips in mind to avoid future connectivity drops:

• Battery Threshold: The G30 Edge will automatically disable the WiFi radio if the battery drops below 15% to preserve power for the "Return to Base" function. Always ensure the vacuum is fully docked and the status light is solid before attempting a reconnect.
• Signal Dead Zones: If the vacuum loses connection in a specific room, the G30's internal antenna is relatively weak. Avoid placing the charging dock behind metal furniture or inside a cabinet, as this creates a Faraday cage effect that blocks the 2.4GHz signal.
• Special Characters: Ensure your WiFi SSID and Password do not contain special characters (like &, %, or #). The G30's firmware can occasionally struggle with non-alphanumeric characters, causing authentication failures.
• Firmware Updates: Once connected, immediately check for a firmware update in the app. Eufy frequently releases patches that improve the stability of the WiFi handshake for newer router models.