Diagnosis
The washing system in the dock is either clogged, not getting enough water pressure, or the cycle time/drying isn't sufficient to handle your level of grime.
How to Fix It
- Manually remove the pads and rinse them thoroughly. While they're off, run a 'Clean Base' or self-clean cycle on the empty dock to flush its internal pipes and nozzles.
- Check and clean the filter in the dirty water tank. A clogged filter reduces suction and water circulation during cleaning.
- Empty the dirty water tank immediately after each mop wash cycle. Letting dirty water sit breeds bacteria and odor that re-contaminates the pads.
If That Didn't Work
Increase the mop wash intensity and drying time in the app's dock settings. For very dirty floors, the default 'Standard' wash may be inadequate. Also, ensure you're using hot water in the clean tank for better grease cutting.
Heads Up
This feature is for maintenance cleaning, not deep cleaning heavily soiled pads. You must manually wash the pads with detergent weekly. The dock's system primarily rinses surface dirt and dries the pads to prevent mildew.